QI forget my DVR/NVR password, how do I reset again my password ?

Go to "forget password", go to "retrieve password" and click "dynamic code" page.

Screenshot the dynamic code page to share with your regional distributor or the seller you purchased.

Or please contact sales@hisharp.com.tw to specify your region & model number & serial number.

QHow do I calculate the recording HDD capacity on my recorder ?

Please download from Hi Sharp Software Video Storage calculator.

QI need to reinstall my computer system, how can I preserve my NVMS 2.0 settings ?

Please check our user manual NVMS 2.1.1

12.2 Backup and Restore Configuration,
Go to Home, Operation and Maintenance Management. Click "Backup and Restore Configuration" to go to the following interface.

You can import the former system configuration files to the new version. Click "Backup System Configuration" in the last version to backup the system configuration files. Then click "Restore System Configuration" in the new version to restore the system configuration.

QMy IPCs support ONVIF settings, but why HS’s NVR can’t work properly with them ?

ONVIF have a lot of version. Please confirm which version of ONVIF is on your IPCs.

QWhat's Hi Sharp product App ?

IOS: Hi Sharp EX or Superlive Plus.

Andriod: Hi Sharp or Superlive Plus.

QWhat's the syntax of recorder of Hi Sharp ?

Rtsp://IP:554/chID=1&streamType=main&linkType=udp

QHow to connect the N4 & KD series IPC ?
  1. Please make sure the IP camera & PC are connect to Lan.
  2. Download the IP finder software & install in your PC.
  3. Execute IP finder software to add the IP camera & key in the default user name "Admin", Password "Admin".
QDVR backup issue (record missing)
  1. Check the HDD capacity full & make sure the setting for loop recording.
  2. HDD failure.
  3. DVR memory battery dead.
  4. Main board failure.