QHow can I use the mobile app to perform push notification functions?

Please refer to the following two methods to output broadcast sound:
1.Connect the DVR AUDIO OUT to PC speakers.
2.Output the video from the DVR through HDMI, and the sound can be directly input into the monitor, which will also output the sound.
 

QCan I play back 3 network cameras (IP Cam) and a 4-port main unit simultaneously in NVMS 2.0 LITE?

Yes, you can individually play back the 3 IP cameras and the 4-port main unit in the software. The maximum limit for simultaneous playback is 16 channels when combining the available channels.

QHow do I set up the connection between the CK302 keyboard and the PTZ SPEED DOME?

The control keyboard CK302 and PTZ Speed Dome must be on the same subnet. First, configure the CK302 keyboard's IP address, then configure each PTZ Speed Dome's IP address. Afterward, you can call and control the corresponding PTZ Speed Dome.

QWhy can't I control the PTZ SPEED DOME after connecting the CK302 keyboard?

1. Please confirm that the control keyboard (CK302) is set with the correct local IP, and the PTZ Speed Dome's IP must be in the same subnet.
2. Please verify that the connection port is set to the default port 9008, and the control keyboard is set to "Dome Mode."
3. After entering the PTZ Speed Dome's username and password (default: admin/123456), you should be able to control it.
 

QWhy can't I find the recorded data on the NAS after uploading via FTP?

The DVR only supports uploading "Event Recordings" via FTP to the NAS, such as motion detection, smart recording, alarm triggers, abnormal alarms, and snapshots. Scheduled recordings are not currently supported.

QHow do I set up FTP on the main unit?

Enable the "FTP" function in the main unit's network settings. Enter the NAS IP address, username, password, port, and the path where the videos will be stored. Then, select the channels to upload and check the event recording types, and click "Apply."

QHow can I set the main unit to prevent overwriting when the hard drive is full?

 Go to the main unit's settings menu, then select "Settings" > "Recording" > "Parameter Settings." Uncheck the "Loop Recording" option to prevent overwriting once the hard drive is full.

QWhy can't I view the 24-hour continuous recording data for a specific period?

Exclude hard drive failure as a cause. The recording mode for the specific period should be set to "Event Recording," not "24/7 Recording." Please change the recording mode to "24/7 Recording." Additionally, check the color of the circular icon for each channel: Blue indicates automatic recording, and Green indicates manual recording.

QWhy can't I read the Micro SD card data on the IP Cam?

Please update the firmware of the IP Cam to the latest version to support reading the Micro SD card.

QHow do I set up the push notification function on the DVR?

Enable "Push Message" in the alarm settings, then click "Apply" (the network cable must be connected to the internet). After applying, the "Push Service Status" should show as "Online."

QHow do I set up a DVR to connect via a 4G USB dongle?

After inserting the wireless network card into the USB port, enable the "Wireless Enable" function and click "Apply." Choose the appropriate wireless type (3G WCDMA/3G EVDO/4G APN). You do not need to enter the number, username, or password. Once the settings are applied, wait until the network card's indicator light stops flashing and stays solid, which indicates a successful connection.

QWhat could be the issue if the monitor cannot connect to the mobile phone?

Please check if the main unit's network IP or NAT connection is functioning properly. You can verify the NAT status to see if it shows as successful or confirm if the PPPoE network connection is successful.

QWhy can’t NVMS2.0 use QR Code?

Please set the NAT connection type on the main unit to NAT2.0.

QWhat could be the problem if there's no sound from the external microphone connected to the network camera (IP Cam)?

 The IPC’s microphone input is a 3.5mm jack, while the microphone’s connector is typically an AV male connector. Therefore, you need to purchase a 3.5mm to AV female adapter cable. (Please make sure the adapter is stereo, otherwise the audio may not be recorded properly.)

QWhere can I set the resolution in the app?

In the app, select a single channel on the phone screen, then click the eye icon that appears on the screen. This will allow you to adjust the resolution settings.

QWhen installing the app on a DVR, NVR, or network camera (IP Cam), there is an issue with the app crashing, but it works fine on other phones. What could be the problem?

 This may be due to issues with the phone's operating system, such as a custom firmware or system errors. You can try resetting the phone's system or reinstalling the app after removing it.

QHow can I confirm if a network camera (IP Cam) has a built-in microphone if I'm unsure about the model?

First, check the IPC's model number and corresponding specifications in the catalog. Alternatively, you can access the IPC's web interface via a computer browser and check the audio options. If there is an option for MIC/LIN, select MIC to enable audio recording.

QHow do I use the broadcast function on the NVR?

 Connect a microphone (MIC) to the main unit. Then, select the broadcast function and choose the camera model you wish to speak through. When you speak into the microphone, the selected camera will broadcast your voice through the speaker connected to it.

QCan the stream for multi-split screen on the NVR be set to the main stream?

This is not supported. Due to performance limitations, multi-split screen mode can only use the sub-stream.

QCan the sub-stream video quality be set to be the same as the main stream on the NVR?

The sub-stream quality can be the same as the main stream, unless the connected camera is a different model or has a different sub-stream resolution.

QHow can I turn off the target detection bar on the right side of the NVR/DVR main unit screen?

Click on the "4 arrows" icon in the lower-left corner of the screen. This will display a downward triangle symbol on the right side of the "Target Detection" bar in the upper-right corner of the screen. Select "View," and then click the "4 arrows" icon again in the lower-left corner to turn off the target detection bar.

QWhen using the DVR viewing app, sometimes the message "Sub-stream adaptive not enabled" appears. What does this mean?

The app adjusts the quality of the live video stream based on your network conditions.
(When sub-stream adaptive is not enabled, the app cannot automatically adjust the video quality, which may affect the viewing experience.)
 

QWhy can't I find recorded footage on the NAS after uploading general video data from a DVR to the NAS via FTP?

The system only supports event-based video uploads, such as motion detection, smart recording, alarm triggers, abnormal alarms, and snapshots. It does not support uploading general video footage via FTP.

QCan the logs on the main unit be deleted?

Logs are important records of the system's operations after startup, so they cannot be deleted.

QThe DVR playback function supports only 4 channels. If I install 4 analog cameras and add an IP camera, will the playback be synchronized?

This DVR supports up to 4-channel playback. For the IPC, you can switch to any of the original playback channels by right-clicking the mouse on one of the channels to enable playback.

QHow can I set up cameras from other brands on an NVR?

When adding a camera, select "Manual Add" on the main unit. Then, choose the ONVIF protocol and input the username and password. After pressing "Test," if the test is successful, click "Add" to complete the setup.

QCan an NVR work with a DVR for offsite backup? Can a DVR from a different brand be used together?

This function is not supported. It will only work if both devices are from our company.

QI forget my DVR/NVR password, how do I reset again my password ?

Go to "forget password", go to "retrieve password" and click "dynamic code" page.

Screenshot the dynamic code page to share with your regional distributor or the seller you purchased.

Or please contact sales@hisharp.com.tw to specify your region & model number & serial number.

QHow do I calculate the recording HDD capacity on my recorder ?

Please download from Hi Sharp Software Video Storage calculator.

QI need to reinstall my computer system, how can I preserve my NVMS 2.0 settings ?

Please check our user manual NVMS 2.1.1

12.2 Backup and Restore Configuration,
Go to Home, Operation and Maintenance Management. Click "Backup and Restore Configuration" to go to the following interface.

You can import the former system configuration files to the new version. Click "Backup System Configuration" in the last version to backup the system configuration files. Then click "Restore System Configuration" in the new version to restore the system configuration.

QMy IPCs support ONVIF settings, but why HS’s NVR can’t work properly with them ?

ONVIF have a lot of version. Please confirm which version of ONVIF is on your IPCs.

QWhat's Hi Sharp product App ?
QWhat's the syntax of recorder of Hi Sharp ?

Rtsp://IP:554/chID=1&streamType=main&linkType=udp

QHow to connect the N4 & KD series IPC ?
  1. Please make sure the IP camera & PC are connect to Lan.
  2. Download the IP finder software & install in your PC.
  3. Execute IP finder software to add the IP camera & key in the default user name "Admin", Password "Admin".
QDVR backup issue (record missing)
  1. Check the HDD capacity full & make sure the setting for loop recording.
  2. HDD failure.
  3. DVR memory battery dead.
  4. Main board failure.